Frequently Asked Questions
Ordering
Methods of Payment
Shipping & Return
Product Images
Drop Shipping
S.S.M. Customer Information Form
S.S.M. Order Form
Ordering
How do I place an order?
1.) On Our Website - only available for Overstock items. Online orders are processed immediately. OR
2.) S.S.M. Order Form - please print and completely fill out the Order Form. Send the Order Form to us by email, fax, or mail. OR
3.) Telephone - call 1-888-678-0678 to place your order. Our sales representatives are available Monday through Friday from 9 a.m. to 5 p.m. MST to assist you with your order.
What is the minimum order?
Overstocked items require a minimum order of $20. Overstock orders less than the $20 minimum are subject to $5 surcharge, included in shipping & handling. Minimum order for Special Order items varies depending on each specific item.
What information do I have to provide in order to exempt from sales tax?
Orders ship to an Arizona address will be charged sales tax of 7.8% unless customer submit a copy of their business license and Arizona Form 5000 to us by email, fax, or mail. To obtain Arizona Form 5000, please click here. Orders with an Arizona shipping address have to be placed by phone, email, fax, or mail. Our website automatically charges sales tax for orders with an Arizona shipping address.
What are the differences between Special Order and Overstock items?
Special Order items are not in stock, have to be produced by our manufacturer, require a larger minimum order/quantity, and have longer production and shipping lead time. Customers can inquire about Special Order information during the months of January through March. All Special Orders must be placed by March 31st to take advantage of Special Order pricing. Overstock items are usually in stock and ship within 1-2 business days.
If the Overstock item is out of stock, when will it be in stock?
There is no definite time frame of when an Overstock item will be in stock. You are welcome to contact us about the status of the item.
Do you accept international orders?
We do accept international orders. Please fill out our Order Form and send it to us by email, fax, or mail.
Do you accept Purchase Orders from schools?
Yes, we accept Purchase Orders from schools within the U.S. Minimum for Purchase Order is $200 (excluding shipping and tax). Please include the following on your Purchase Order: billing & shipping information, contact information, email address, item number & name, quantity & price of each item, shipping & handling charge, 7.8% sales tax if ship to an Arizona address, grand total amount, and write "Net 30 Days". You can find out about the shipping & handling charge by going through the checkout process on our website. Simply add the desired item(s) in the shopping cart, proceed to checkout, fill out shipping information, and select the shipping method to view shipping & handling charge. Please send the signed Purchase Order to us by email, fax, or mail. In stock order will ship within 1-2 business days after we receive your order. You will receive shipment confirmation via email after your order has been shipped. (NOTE: We can only ship to a school address. No P.O. Boxes please.)
Do you offer additional discounts?
Additional discounts are available to large quantity orders. Competitive wholesale pricing is available for container orders.
How do I modify or cancel my order?
We can modify or cancel your order as long as it has not been shipped. If you need to modify or cancel your order, please contact us immediately.
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Methods of Payment
What methods of payment do you accept for domestic orders?
We accept credit card (Visa, Mastercard, American Express or Discover), PayPal account balance transfer, business check, cashier's check, or money order. All forms of payment must clear prior to shipping.
What methods of payment do you accept for international orders?
Please email or call us for further information.
I'm having problem paying via PayPal during online Checkout. What might be the cause?
You must provide a shipping address that matches the billing address during Checkout in order for the payment to be accepted. For safety and security reasons, we ship the order to the billing address only unless the shipping address is registered as an alternate shipping address with your credit card company. If you have any questions or the problem still exists, please contact us. Our customer representative will be glad to assist you.
Do you charge a fee for returned checks?
Each returned check is subject to a $40 returned check fee.
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Shipping & Return
What shipping methods are available for domestic orders?
Standard shipping is via UPS Ground. We may use FedEx, USPS, or local carriers to ship your order. For smaller orders, we will use the most economical method to ship the items. Overnight and 2nd Day shipping are available upon request for additional charge. Standard Shipping via USPS is available for orders ship to Alaska, Hawaii, APO/FPO, Puerto Rico, Guam, or U.S. Virgin Islands. Orders will be shipped FOB Arizona.
How are shipping charges calculated?
Shipping charges are based on the shipping method selected, shipping destination, and approximate weight and dimensions of the product(s).
When will my order ship?
The following applies to Overstock items that are in stock: orders usually ship in 1-2 business days after payment is received and cleared.
The following applies to Special Order items: orders usually ship within 3 business days after the items arrive at our warehouse and larger orders may take up to 1 week to ship.
Please note, all payments must be received and cleared prior to shipping.
How long will it take the carrier to deliver the products?
Standard Ground Shipping: typically 1-5 business days
2nd Day Shipping: 2 business days
Overnight Shipping: 1 business day
International Freight Carrier: please contact us for information. Please allow additional transit time for shipment to Alaska, Hawaii, APO/FPO, Puerto Rico, Guam, and U.S. Virgin Islands.
What happens if I receive damaged goods?
Please contact us immediately and we will assist you in filing a claim. Do not discard the original carton, packing materials, and damaged item(s).
Will there be a fee for refused, unclaimed, or incorrect address shipments?
For Overstock Orders, a 25% restocking fee will be assessed for refused, unclaimed, and returned shipments. Please make sure shipping address is correct when placing the order. All shipping & handling charges are not refundable. Customers are responsible for the costs related to returning, re-routing, forwarding, or redelivering the parcel(s). Any refused, unclaimed, returned, or incorrect address shipment does not constitute a cancellation. The customer must contact us to arrange reshipment of products.
For Special Orders, any refused, unclaimed, returned, or incorrect address shipment does not constitute a cancellation. The customer must contact us to arrange reshipment of products. Customers are responsible for the costs related to returning, re-routing, forwarding, or redelivering the parcel(s). Under our discretion, we may charge additional service and handling fees. All costs are not refundable, which include the cost of the items, shipping and handling charges, and any applicable sales tax. Please make sure your shipping information is correct when placing the order.
Do you ship internationally?
Yes. We ship worldwide. Please contact us to inquire about international shipping rates for the products you are interested in. We will determine the most economical way to ship the products to you. Customers are responsible for costs related to shipping and handling, duties, tariffs, taxes, and other charges that may be imposed by the destination country. We encourage customers to check with the Customs Bureau in the destination country regarding the import regulations and restrictions. We are not responsible for any items damaged, destroyed, quarantined, or not delivered due to import restriction in the destination country.
What is your return policy?
All sales are final unless related to wrong or defective product(s). Used or worned product does not constitute a defective product. Returned item(s) must be unused, unworned, in good condition without any missing pieces, and in their original packaging. Please email us within 3 business days of receipt of goods to request for a RMA number. Be sure to include the following information in the email:
• Company
• Contact phone number
• Order number
• Item number & quantity of the returned item(s)
• Reasons for returning the item(s)
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Product Images
May I use your images to sell your products?
Yes. Upon request, we will provide product images to our customers. Customers may only use these images in connection with the sale of our products. No other use or distribution is permitted. The images contained on our website will remain the sole property of Seasonal Select Merchandise. Any of our images cannot be copied or altered. We reserve all copyrights and authority over our product images.
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Drop Shipping
Do you offer drop shipping?
Yes, we will drop ship any of our in stock products directly to your customers. For additional information on our Drop Ship Program, please click here.
If your questions have not been answered here, please contact us and we will respond to your questions as soon as possible.
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For our Customer Information Form or Order Form, please click please click here.